How to Handle Difficult Conversations at Work

This article was written by Rebecca Knight and is shared here as published in the Harvard Business Review.

Duration: 5 minutes

Excerpt:

‘Difficult conversations — whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of management. How should you prepare for this kind of discussion? How do you find the right words in the moment? And, how can you manage the exchange so that it goes as smoothly as possible?’ Read more…

This article is a recommended reading relating to the Leading to Change Community Event: Having challenging conversations with respect

Read more or find out more about the Community event.